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Enjoy your stay under the variable skies of Eastern Washington and watch the seasons change, from planting to harvest here on the farm...be sure to wrap up in a quilt during the winter, it's cold!!
Monday, September 17, 2012
A Little About Customer Service
A few months ago I bought a kit from The Enchanted Quilt. It was a pre-cut kit and I have never tried one of them before - now I am totally a fan!!! It was for a quilt that was from a shop hop and they bought the extra block packets from the other quilt shops and put them together into a kit. Well, we all know what happens when many people cut blocks...yep, some fabric was missing and some that needed to be cut in a single layer were not so unless I was willing to use the back of the fabric in my block, I needed more/different fabric. I gave them a call to let them know what had happened and to see if I could get the lovely pink and white polka dot material missing from the one block - I looked everywhere for this fabric with no luck! Well, the apologized all over the place, sent me the polka dot material, 2 black and white fabrics (matching what was already in the packets) and a solid black so I could finish my blocks. They also included cutting directions for the blocks that had problems, a fat quarter of cute pink with mini flowers and a note apologizing again!!! I highly recommend them for the quality of their fabrics and their awesome customer service!!! I will be back!!!!! http://www.theenchantedquilt.com/
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I have found that quilters and most quilt shop people are great! Thank you for giving a link to The Enchanted Quilt. I will check them out!
Quilt shops are wonderful. I think they give the best customer service of any business around. I'm glad they could help you. I'll check them out too.
Thank you for joining my TUSAL! I have you on the guest list now!
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