Welcome to Farm Quilter

Enjoy your stay under the variable skies of Eastern Washington and watch the seasons change, from planting to harvest here on the farm...be sure to wrap up in a quilt during the winter, it's cold!!

Monday, September 17, 2012

A Little About Customer Service

A few months ago I bought a kit from The Enchanted Quilt.  It was a pre-cut kit and I have never tried one of them before - now I am totally a fan!!!  It was for a quilt that was from a shop hop and they bought the extra block packets from the other quilt shops and put them together into a kit.  Well, we all know what happens when many people cut blocks...yep, some fabric was missing and some that needed to be cut in a single layer were not so unless I was willing to use the back of the fabric in my block, I needed more/different fabric.  I gave them a call to let them know what had happened and to see if I could get the lovely pink and white polka dot material missing from the one block - I looked everywhere for this fabric with no luck!  Well, the apologized all over the place, sent me the polka dot material, 2 black and white fabrics (matching what was already in the packets) and a solid black so I could finish my blocks.  They also included cutting directions for the blocks that had problems, a fat quarter of cute pink with mini flowers and a note apologizing again!!!  I highly recommend them for the quality of their fabrics and their awesome customer service!!!  I will be back!!!!!  http://www.theenchantedquilt.com/

3 comments:

Linda said...

I have found that quilters and most quilt shop people are great! Thank you for giving a link to The Enchanted Quilt. I will check them out!

Linda said...

Quilt shops are wonderful. I think they give the best customer service of any business around. I'm glad they could help you. I'll check them out too.

Daffycat said...

Thank you for joining my TUSAL! I have you on the guest list now!